Terms and conditions

This English translation is provided for convenience. In case of any discrepancy, the Dutch version prevails.

1. Definitions

In these terms and conditions we mean the following:

• Huurtreffer, we, us, our: the business trading under the trade name Huurtreffer. That trade name is registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 42126798. That number also shows the business that uses this trade name and that is your contracting party. Our address is Emmastraat 4, 5503 JK Veldhoven. You can reach us at info@huurtreffer.nl. We do not receive visitors at that address.
• You, your: the natural person who uses the website or buys a pass. These terms and conditions assume a consumer: a person who is not acting in the course of a profession or business.
• Business buyer: a buyer who acts in the course of a profession or business and who stated this at checkout. Article 25 also applies to that buyer.
• Website: huurtreffer.nl and all its parts, including your account and the messages we send.
• Service: collecting and showing rental listings from third parties, sending you alerts about them, and the tools that come with a pass.
• Listing: an advertisement for a rental home that comes from a third party.
• Landlord or agent: the landlord, estate agent, property manager, housing complex or housing association the listing comes from.
• Pass: a one-off paid right of access with a fixed term, as described in Article 6.
• Account: your personal area on the website, linked to your phone number.
• Search profile: the search preferences you set and on the basis of which we send you alerts.
• Tools: the reply text generator, the tenant file, the chance score, the scam signals, the rent check, the contract check, the negotiation report, the deposit recovery letter, the moving bundle and the rent watch.
• Agreement: the arrangement between you and us about the use of the service, including the purchase of a pass.

2. Applicability and order of precedence

2.1 These terms and conditions apply to every use of the website and to every agreement between you and us. By using the website, you accept these terms and conditions.

2.2 At checkout, these terms and conditions, the privacy statement and the information about your right of withdrawal are shown on screen as clickable links, together with a version you can save and print. We also send these terms and conditions with your confirmation by email, so that you keep them. At checkout we expressly ask you to agree.

2.3 Your own terms or any differing arrangements apply only if we have confirmed them in writing or by email.

2.4 If the documents contradict each other, this order applies: first the confirmation you received when you bought, then the product information on the website and at checkout, then these terms and conditions, then the disclaimer. The privacy statement and the cookie policy always prevail where the handling of your personal data and of cookies is concerned.

2.5 Provisions in these terms and conditions from which the law does not allow us to deviate to your detriment apply only as far as the law permits. The rest of the terms and conditions then continue to apply as normal.

3. Who we are and what the service is

3.1 Huurtreffer is a search service for rental homes. We collect rental listings from third parties, show them clearly in one place, refresh them continuously and send you an alert as soon as there is a new home that matches your search profile. Alerts go out by WhatsApp or email, depending on your pass and your settings.

3.2 We also offer tools that help you respond and with the steps that follow. Which tools come with which pass is set out on the passes page and at checkout.

3.3 We make every effort to show the listings as completely, as accurately and as up to date as possible. That is an obligation to use our best efforts, not an obligation to achieve a result.

4. What we expressly are not

4.1 We are not a landlord, not an estate agent, not an intermediary and not a property manager. We do not rent out homes ourselves.

4.2 We are not a party to the tenancy agreement, the viewing, the registration or any other arrangement between you and a landlord or agent. We do not act on your behalf and we do not act on behalf of the landlord or agent.

4.3 We do not allocate homes, we carry out no selection and we have no influence on who gets a home. We never act on the instructions of a landlord or agent and we receive no payment of any kind from them, not indirectly, not for a better place in the list, and not for supplying or claiming a listing. Our only income is the passes that home seekers buy.

4.4 A pass is a payment for access to our search service and our tools. A pass is never a payment for a home, a viewing, a priority position or a chance of a home. A pass gives no right to a home.

4.5 We never ask for agency fees, contract fees, key money or a deposit. If anyone asks you for that on behalf of Huurtreffer, report it straight away at info@huurtreffer.nl.

5. Account, phone number and logging in

5.1 You create an account by giving your phone number. We send a one-time code by WhatsApp, or by text message if WhatsApp does not work. You log in with that code. There is no password.

5.2 You may only use a phone number that is your own. You are responsible for everything that happens with your account and your codes.

5.3 If you lose your device or your number, or they fall into the wrong hands, tell us as soon as possible at info@huurtreffer.nl. We can then secure the account.

5.4 At checkout we ask for your email address. We need it, because the law obliges us to send you a confirmation that you can save and print. We use your email address for that confirmation, for your invoice and, if you set that up yourself, for your alerts.

5.5 We may limit the number of codes per number per hour and refuse suspicious login attempts. That is a security measure and not a failure on our part.

5.6 You must be 18 or older to create an account and to buy a pass. At checkout you confirm that you are 18 or older. If it turns out that a pass was bought by someone under 18, we close the account, delete the data and refund the unused period.

5.7 An account is personal. You may not share, lend, rent out or resell your account, your pass or your login code.

6. Passes, prices and payment

6.1 We offer the following passes:

• Week Pass: 7 days of access for € 9.95, a one-off payment.
• Month Pass: 30 days of access for € 29.95, a one-off payment.
• Until You Find Pass: 60 days of access for € 49.95, a one-off payment.

6.2 All prices are shown on the website before you have to fill in anything, are in euros and are the total price you pay. Nothing is added: no administration fee, no service fee, no transaction surcharge. Your invoice shows the VAT statement that applies to us.

6.3 You can pay by iDEAL through Mollie or by PayPal. The agreement is concluded at the moment we have received confirmation of your payment and confirm that to you.

6.4 Straight after your payment we send you a confirmation by email that you can save and print. It states the pass you chose, the price, the start date, the end date, these terms and conditions, the information about your right of withdrawal, the model withdrawal form and, if you asked for it, the confirmation of your request to start immediately. That is why we ask for an email address at checkout. We send your invoice to the same address.

6.5 A pass is personal and not transferable. A pass cannot be exchanged for money.

6.6 Obvious clerical and arithmetical errors in prices or texts are not binding on us. If you notice a price that clearly cannot be right, we may undo the agreement and we refund you straight away.

7. Term, ending and no automatic renewal

7.1 A pass runs from the start date for the number of days that belongs to that pass. The end date is stated in your confirmation and in your account.

7.2 A pass never renews automatically. We have no subscription, no trial period that turns into a subscription and no direct debit. You do not have to cancel anything.

7.3 On the end date your alerts stop, as do the features that have to do with searching. A number of Until You Find Pass features deliberately continue after your pass has ended: the contract check and the negotiation report remain available for 6 months from the purchase date, the deposit recovery letter and the moving bundle for 24 months, and the rent watch runs for 12 months from the day you switch it on. Your account stays, with your search profile. If you want to see new homes again, you buy a new pass yourself.

7.4 Shortly before the end date we send you a message with the end date, and after it has ended a confirmation that nothing continues.

7.5 You can delete your account yourself at any time. If your pass is still running, we warn you that this ends the pass, and we give you the choice: delete only your tenant file and your uploads and let your pass continue, or delete everything. If you choose to delete everything, we refund the unused part of your pass on a pro rata basis, unless you withdraw under Article 9; the arrangement in that article then applies.

8. The extension promise with the Until You Find Pass

8.1 The Until You Find Pass comes with an extension promise: if you have not found a rental home within 60 days of your purchase, we extend your pass free of charge in periods of 30 days, until you have a home or until 6 months after the purchase date at the latest.

8.2 The extension promise applies on the following conditions. These conditions are also stated with the promise itself on the passes page and are included in your purchase confirmation.

• You have at least one active search profile throughout the whole term. That profile contains at least one city and a maximum rent that is not lower than the lowest rent we have shown in that city over the past 60 days.
• You request each extension yourself through your account or at info@huurtreffer.nl, no later than 30 days after the current period ends. We remind you by message before your period ends.
• You declare at that point that you have not yet found a rental home.
• The promise belongs to one Until You Find Pass and applies once per customer. Within that promise you can extend several times, each time by 30 days, until you have a home or until 6 months after your purchase date.
• The promise is not transferable and is never paid out in money, in a discount or in any other form.
• The maximum total term is 6 months from the purchase date, even if you extend several times.

8.3 The extension promise is expressly not a guarantee of a home. We promise extra searching time, not a result. See also Article 4.4.

8.4 If it turns out that you gave incorrect information when you applied, for example that you already had a home, we may end the extension.

9. Starting immediately, cooling-off period and withdrawal

9.1 As a consumer you have a statutory cooling-off period of 14 days when you buy under a distance contract. That period starts on the day after the agreement is concluded, and only runs once you have received from us the confirmation that you can save and print.

9.2 A pass always starts straight after your payment. That is why at checkout we ask separately, with a box that is not ticked in advance, for two things at once: your express request to start the service within the cooling-off period, and your declaration that you lose your right of withdrawal as soon as the service has been fully performed. This is the arrangement in Article 6:230p(d) of the Dutch Civil Code. You are not thereby giving up your cooling-off period itself.

9.3 We do not sell a pass that starts later, because a pass is about new homes the moment they come online. Without the box in Article 9.2 you cannot buy a pass. Searching, viewing photos and homes that have been with us for more than 48 hours remain free.

9.4 If you withdraw within the cooling-off period while the pass was already running at your request, you pay a proportionate amount for the days you had the pass, calculated on the full price of the pass. You get the rest back. This follows from Article 6:230s of the Dutch Civil Code.

9.5 If the service has already been fully performed within the cooling-off period, for example because a Week Pass of 7 days has ended, your right of withdrawal has lapsed. That applies only if you asked in advance for that immediate start and gave the declaration in Article 9.2.

9.6 How to withdraw, which time limits apply and the model form are set out on our page right of withdrawal and cooling-off period.

10. The listings, the 48-hour rule and availability

10.1 Every listing we show comes from third parties. We do not create the listings, we do not set the rent and we do not determine the conditions.

10.2 We refresh the listings continuously and remove a listing as soon as we notice it is no longer available. Even so, a home may already be let, withdrawn or changed by the time you see it. We cannot guarantee that a home is still available.

10.3 Nor can we guarantee that the details with a home are complete, correct or up to date. Think of the rent, the service charges, the floor area, the energy label, the furnishing, the availability date and the conditions. Always check those details yourself with the landlord or agent and at the viewing.

10.4 The 48-hour rule: a home that has been with us for more than 48 hours is visible to every visitor with the full address, even without a pass. We measure those 48 hours from the moment we put the listing on our site, not from the moment the landlord or agent published it elsewhere. A pass gives you access to new homes within those first 48 hours and to the tools.

10.5 We decide ourselves which listings we show, how we sort them and when we remove them. We sort on the moment we placed the listing and on how well it matches your search profile. We never sort on payment by a landlord or agent, because landlords and agents pay us nothing. We may refuse or remove a listing, for example where a scam is suspected, where a rights holder reports it or where it conflicts with the law. In making that assessment we use automated tools to recognise signals, but a person decides before we remove a listing or restrict a landlord or agent. We are not obliged to show a particular number of homes.

10.6 The number of rental homes available in the Netherlands varies a great deal by city, by season and by budget. We give no guarantee whatsoever about how many homes you will see during your pass.

11. Alerts and reachability

11.1 We send alerts by WhatsApp, text message or email. Their delivery depends in part on parties outside our control, such as WhatsApp, your provider, your email provider, your spam filter and your device.

11.2 We cannot guarantee that every alert arrives, arrives on time or lands in your normal inbox. We advise you also to check the website regularly yourself.

11.3 You can switch your alerts on and off per channel in your account. If you switch your alerts off, you no longer receive them, even while your pass is still running.

11.4 We may adjust the frequency and the form of alerts, for example to prevent overload or misuse.

12. Tools: indications, not advice

12.1 All tools give an indication. They are meant to help you think and prepare, not to give a judgement you can rely on blindly.

12.2 This applies in particular to the rent check, which gives an approximation based on the Dutch housing valuation system (woningwaarderingsstelsel), and to the chance score, the scam signals, the contract check and the negotiation report. The scam signals are emphatically not a safety inspection: the absence of signals does not mean that an advertisement is in order.

12.3 The tools are not legal advice, not financial advice, not a valuation and not a judgement by the Rent Tribunal (Huurcommissie), a lawyer, a local authority or any other body. You cannot derive any rights from the outcomes.

12.4 With some tools we use language technology to produce or assess text. Such text can contain errors. Always read for yourself what you send and adjust it where needed. You remain responsible for what you send or sign in your own name.

12.5 If it is an important or irreversible decision, get advice from an expert. Think of the Legal Services Counter (Het Juridisch Loket), the Rent Tribunal (Huurcommissie), a rent team (huurteam), a lawyer or your local authority.

12.6 The full explanation per tool is set out in our disclaimer.

13. Your data and your responsibility

13.1 You are responsible for the accuracy and completeness of what you fill in: your phone number, your email address, your search profile and your tenant file.

13.2 Only upload documents that are yours or that you are allowed to share. Do not upload other people's data without their permission and do not upload data you would not want to lose. In an agreement you upload, black out the details that are not needed, such as bank account numbers and the citizen service number (burgerservicenummer).

13.3 What you send to a landlord or agent in a response or a file, you send yourself and at your own risk. We have no say over what the landlord or agent does with it.

13.4 We are not responsible for the consequences of incorrect or incomplete details that you have given, such as an alert that does not arrive because the number is wrong.

14. Rules of use and prohibited use

14.1 You use the website only for your own home search and in accordance with the law.

14.2 You are not permitted to:

• retrieve, store or reuse the content of the website in an automated or systematic way, other than for your own home search;
• publish the listings, the alerts, the addresses or the texts, forward them to groups, sell them or process them into your own service or app;
• share or sell your account, your pass or your login code, or use it with several people;
• circumvent security measures, limits or the 48-hour rule, including through an intermediary or a helper program;
• overload or disrupt the website, for example with many or rapid automated requests;
• give incorrect details, open an account in someone else's name or pass yourself off as someone else;
• use the service to approach others for advertising, recruitment or a scam;
• use our brand name, our logo or our texts in a way that causes confusion about who provides the service.

14.3 These rules apply as far as the law permits. We do not prohibit acts that the law permits on a mandatory basis.

14.4 Business or commercial reuse of our data requires our prior written permission. Please get in touch at info@huurtreffer.nl.

15. Suspension, blocking and termination

15.1 If you breach Article 5 or Article 14, or if we reasonably suspect misuse, fraud or unlawful conduct, we may take measures. We can restrict your access, block your account temporarily or terminate the agreement.

15.2 We choose a measure that fits the seriousness of the breach. In the case of a minor or one-off breach we warn you first and give you the opportunity to put it right, unless that cannot reasonably be expected of us given the nature of the breach.

15.3 We tell you which measure we take and why, unless the law forbids us to. You can object within 14 days at info@huurtreffer.nl. A person assesses your objection and we respond within 10 working days.

15.4 If we terminate the agreement because of a serious breach for which you are to blame, you are not entitled to a refund of the remaining term. We moderate that where a full forfeit would be unreasonable, having regard to the seriousness of the breach and the remaining term of your pass. If it turns out afterwards that the measure was unjustified, we restore your access and extend your pass by the days you missed, or we refund the remaining part.

15.5 We may discontinue the service or a part of it. If we stop a service while your pass is still running, we refund the unused part of your pass on a pro rata basis.

16. Intellectual property and database rights

16.1 All rights to the website, the design, the texts, the software, the name Huurtreffer and the logos rest with us or with our licensors.

16.2 Our collection of rental listings, with the way it is built up, enriched and kept up to date, is a database within the meaning of the Dutch Database Act (Databankenwet). The rights to it rest with us. Extracting or reusing a substantial part of that database is not permitted, and neither is the repeated extraction of insubstantial parts. We have also invested substantially in collecting, verifying, arranging and keeping these data up to date. Systematically taking over that collection or parts of it is unlawful towards us apart from database rights as well, because it takes the benefit of our investment without any effort of its own.

16.3 With a pass you receive a personal, non transferable and non exclusive right of use for the term of your pass, solely for your own home search. All other rights remain with us.

16.4 Photos, floor plans and advertisement texts with the listings belong to the landlord or agent or to their rights holder. We show them as part of the search service. You may not reuse that material yourself.

16.5 If you send us a suggestion or an idea for improvement on your own initiative, we may use it to improve our service without owing you anything for it. You do not thereby transfer any copyright to us and you remain free to use your idea yourself as well.

17. Third party rights and reporting procedure

17.1 If you are a landlord, agent or rights holder and there is a listing or material with us that in your view should not be there, report it through the reporting form on our website or at info@huurtreffer.nl. State where it can be found, what it concerns in your view and on what ground you are reporting, together with your contact details.

17.2 We confirm your report and assess it carefully and without arbitrariness. If the report is justified or if there is reasonable doubt, we remove the material without delay, in principle within 24 hours of receiving the report.

17.3 We tell you what we have done with your report and on what grounds. If you disagree with our decision, you can appeal to us against it; we have a person assess that appeal.

17.4 Landlords and agents can also supply their listings to us free of charge or claim their listing. In doing so they warrant that they have the right to have the material shown and that the details are correct. Supplying or claiming is and remains free of charge and gives a landlord or agent no priority, no better place and no influence on what we show.

17.5 If you see a listing that looks like a scam, report it through the same form or address. We investigate such reports as a priority.

17.6 You can report through the reporting form on our website and at info@huurtreffer.nl. That form is our reporting mechanism and our point of contact, including for recipients of the service and for authorities. We communicate in Dutch and in English.

17.7 If we remove material or restrict a listing, we tell the landlord or agent what we have done, on what ground, whether that is based on a report or on our own investigation, whether automated means were used, and how they can appeal to us against it. We have a person handle such an appeal.

18. Privacy and cookies

18.1 How we handle your personal data is set out in our privacy statement. Which cookies we place and when is set out in our cookie policy.

18.2 You can view, change and delete your data in your account. If you ask us to delete your account, we do so within one working day and confirm it to you.

18.3 We do not sell your data and we do not rent it out to third parties.

19. Liability

19.1 We are liable only for damage that results from an attributable failure on our part or from an unlawful act on our part, and only within the limits of this article.

19.2 Our liability for direct damage is limited per event to the higher of these two amounts: five times the amount you paid for your pass, or € 500. A series of connected events counts as one event. Per calendar year our liability is limited to € 1,000 in total. If you have not bought a pass, our liability is limited to € 250.

19.3 We are not liable for indirect damage or consequential damage. That includes in any event missed chances of a home, a home you did not get, the cost of temporary accommodation, double rent, storage costs, travel costs, moving costs, loss of income, missed study places or jobs and non material damage.

19.4 In particular we are not liable for:

• the accuracy, completeness or currency of third party listings;
• the conduct, the choices, the promises or the negligence of a landlord or agent;
• damage caused by a scam, deception or misuse by a third party, even where it started through a listing on our site;
• alerts not arriving, not arriving on time or not arriving in full for reasons outside our control;
• the content of third party websites we link to;
• the use you make of the outcome of a tool;
• damage caused by incorrect or incomplete details that you have given;
• damage caused by misuse of your account after you failed to keep your login code or your device properly secured.

19.5 The limits in this article do not apply in the event of intent or deliberate recklessness on our part, in the event of damage from death or personal injury, and further not in so far as the law does not permit a limitation in the case at hand. In those cases the law applies.

19.6 Report damage as soon as possible after you discovered it or should reasonably have discovered it, so that we can investigate and limit it. If you report so late that we are prejudiced in our investigation or our defence, that can affect your claim. The statutory limitation periods continue to apply.

19.7 If a fault or an error on our side means that you could not use your pass at all or hardly at all, we extend your pass by the days lost. This is without prejudice to your statutory rights in the event of a defective digital service. If an extension does not help you, you can also ask for an appropriate price reduction or terminate the agreement.

20. Indemnity

20.1 If you use the service in breach of these terms and conditions or of the law, you indemnify us against third party claims arising from that, including reasonable costs of legal assistance.

20.2 This applies, for example, if you upload other people's data without permission, if you reuse our listings or if you use our service to approach others for advertising or a scam.

20.3 This indemnity does not apply in so far as the claim results from intent or deliberate recklessness on our part.

21. Force majeure

21.1 We do not have to perform our obligations if we are prevented from doing so by force majeure. That includes in any event faults at hosting providers, networks, WhatsApp, email services, payment services or other suppliers, power and internet failures, cyber attacks, government measures, natural disasters and pandemics.

21.2 If the force majeure lasts longer than 14 days, both you and we may terminate the agreement. We then refund the unused part of your pass on a pro rata basis. In that case we owe no compensation.

22. Complaints and disputes

22.1 If you have a complaint, send it to info@huurtreffer.nl. State your phone number, the date of purchase and a short description. Preferably report your complaint within two months of discovering the problem, because that gives us the best chance of resolving it. If you report it later, we will still deal with your complaint.

22.2 We confirm your complaint within 2 working days and give a substantive response within 14 days. If we need more time, we tell you within those 14 days, with an indication of when you will get an answer.

22.3 If we cannot resolve it together, you can bring the dispute before the competent court. The European ODR platform closed on 20 July 2025 and can no longer be used for this. If you live in another country of the European Union, you can also turn to the European Consumer Centre in your country.

22.4 Dutch law applies to these terms and conditions and to every agreement between you and us. If you live in another country of the European Union, you retain the protection of the mandatory rules of the law of your country of residence.

22.5 We bring disputes before the competent court in the district of Oost-Brabant. If you are a consumer, you may, within one month of our invoking this choice, opt for the court that has jurisdiction under the law.

22.6 If you live in another country of the European Union, you can always bring proceedings against us before the court of your place of residence, and we can bring proceedings against you only there. Article 22.5 does not affect this.

23. Changes to the terms and conditions and to the service

23.1 We may amend these terms and conditions, for example because of new legislation, new features or a change in the way we work.

23.2 An amendment does not apply to a pass that is already running at that moment, unless the amendment follows from a statutory obligation or is to your advantage.

23.3 We put the new version on the website with the date next to it. In the case of a far reaching change we tell you in advance through your account or by message.

23.4 We may develop the service further and add, adjust or remove features. During the term of your pass we do not remove a feature you specifically paid for, unless that is legally or technically unavoidable. If a feature that is essential to that pass nevertheless lapses during the term of your pass, you may terminate the agreement and we refund the unused part on a pro rata basis.

23.5 We may change our prices. A price change applies only to new purchases, never retrospectively.

23.6 If you disagree with a change to these terms and conditions or to the service that takes effect during the term of your pass, you may terminate the agreement free of charge within 30 days of our notice. We refund the unused part of your pass on a pro rata basis.

24. Final provisions

24.1 We may transfer our rights and obligations under the agreement to a third party, for example in a business takeover. We tell you in advance. Your position may not worsen as a result of the transfer: the new party takes over these terms and conditions, your term and, if you have one, the extension promise unchanged. You may terminate the agreement up to 30 days after our notice; we refund the unused part on a pro rata basis.

24.2 You may not transfer your rights and obligations under the agreement.

24.3 If a provision of these terms and conditions is void or voidable, the remaining provisions continue to apply as normal. In place of the affected provision, an arrangement then applies that comes as close as possible to the intention of that provision and that is valid.

24.4 The provisions on intellectual property, liability, indemnity, complaints and applicable law continue to apply after the agreement has ended.

24.5 The fact that we do not exercise a right on one occasion does not mean that we give up that right.

24.6 We send messages to the phone number and the email address in your account. Make sure those details are correct and keep them up to date. If a message does not arrive because your details are incorrect or because you have blocked our messages, that is at your own expense. We also put important notices in your account.

25. Business buyers

25.1 If you buy a pass in the course of a profession or business and stated that at checkout, this article applies in addition to the rest of these terms and conditions.

25.2 You then have no right of withdrawal, because that right applies only to consumers.

25.3 Our liability is then limited to the amount you paid for your pass. The provisions that the law lays down solely to protect consumers, including Articles 6:236 and 6:237 of the Dutch Civil Code, do not then apply.

25.4 For disputes with a business buyer, only the court in the district of Oost-Brabant has jurisdiction.

25.5 If you do not state at checkout that you are buying in the course of a business, we treat you as a consumer and the ordinary rules of these terms and conditions apply.

Huurtreffer, Chamber of Commerce 42126798, VAT NL869845780B01, Emmastraat 4, 5503 JK Veldhoven. Questions about these terms and conditions: info@huurtreffer.nl. Version 17 September 2026.